Shipping and Privacy
Return Policy
If you are unsatisfied with your order, you may return the item(s) within 14 days of receiving your order. Reach out to me and I'll get back to you.
In order to receive a full reimbursement of your money, the return postage must be postmarked within 14 days of receiving your order.
If all of the item(s) are returned within this time-frame in the same condition as it was when shipped, you will receive a full refund of the item purchase price (international shipping and return postage will not be refunded).
Packaging and Shipping
I personally guarantee that my paintings will be packaged sufficiently enough so that damage is prevented as best as it can be during transit. I package all my original art/limited edition prints myself in my studio with acid free plastic wrap and protected by high quality double-walled cardboard. I then box them into custom made boxes. I insure all original paintings so that if something were to ever happen to your painting in the mail I would refund your entire purchase or work with you to paint you a brand new painting! I have shipped hundreds of original artworks over the years and I have yet to have this become an issue.
Orders for original paintings are typically shipped within 1-3 business days. Handling time for prints can vary a little, but typically is around 2-3 days. Most orders international orders as well as canvas print orders take about 2-3 weeks for delivery.
What if my artwork arrives damaged?
If the package is received damaged in the mail, photograph the package as it was received as well as the item itself. Email the photos to charles@wildlifeandart.com along with a description of what is damaged. Your material will be reviewed and if it is determined that there was indeed a problem during shipping, your item will be replaced with no questions asked.
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Privacy Policy
Wildlife and Art is committed to protecting your privacy. Customer information is solely used for the purpose of fulfilling orders and never shared with anyone outside of Wildlife and Art. Your billing information is not actually received by anyone at Wildlife and Art LLC. Email addresses provided by customers may be used in the future by Wildlife and Art to notify them of special offers or new products and will never be shared with anyone.
Wildlife and Art, LLC
This site and all of its original content and images are the sole property of Chuck Black (Wildlife and Art, LLC) and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws. The use of any images from this site without permission to profit from, advertise, reproduce, or to use in any other manner is not permitted and Wildlife and Art reserves the right to take full legal action upon anyone found doing so.
PRIVACY STATEMENT
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WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at charles@wildlifeandart.com or mailing us at: Wildlife and Art 710 East Missoula Ave #A, Belgrade, MT, 59714, United States
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at charles@wildlifeandart.com
If you are looking for more information, please refer to our FAQs