I understand the value of ensuring our artwork reaches you in perfect condition. We take pride in the quality of our packaging and shipping processes.
Packaging: We personally package all our original art pieces and limited edition prints in our studio. Each piece is wrapped in acid-free plastic and protected by high-quality double-walled cardboard before being boxed in custom-made containers. This ensures that your art piece is well-protected against potential damage during transit.
Insurance: We insure all original paintings during shipping. In the unlikely event that your painting suffers damage in transit, we will either refund your entire purchase price or work with you to create a new painting, based on your preference.
Shipping Times: Please note that processing times can vary, but we aim to ship all orders as quickly as possible. Once your order is dispatched, we will provide you with a tracking number so you can follow its journey to your location. Orders for original paintings are typically shipped within 1-3 business days. Handling time for prints can vary a little, but typically is around 2-3 days. Most orders international orders as well as canvas print orders take about 2-3 weeks for delivery.
Delivery Issues: While we've successfully shipped hundreds of original artworks over the years and have seldom experienced issues, we understand that problems may occasionally occur. If you have any issues with your delivery, please contact us immediately so we can help resolve the situation.
Please note, we are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
Returns and Refunds: For information about returns and refunds, please see our Return Policy.
We value your business and are committed to providing you with the highest level of service. Please don't hesitate to contact us if you have any questions about our shipping policy.
If you are unsatisfied with your order, you may return the item(s) within 14 days of receiving your order. Reach out to me and I'll get back to you.
In order to receive a full reimbursement of your money, the return postage must be postmarked within 14 days of receiving your order.
If all of the item(s) are returned within this time-frame in the same condition as it was when shipped, you will receive a full refund of the item purchase price (international shipping and return postage will not be refunded).
What if my artwork arrives damaged?
If the package is received damaged in the mail, photograph the package as it was received as well as the item itself. Email the photos to email@example.com along with a description of what is damaged. Your material will be reviewed and if it is determined that there was indeed a problem during shipping, your item will be replaced with no questions asked.
How do I know that I'll like my painting once it arrives without seeing it in person prior to purchasing?
I strive to take the highest quality photos of my artwork to display on the product pages. Most images of the art itself are professional imaged and color corrected to the original artwork by professionals.