Frequently Asked Questions
How do I know that I'll like my painting once it arrives without seeing it in person prior to purchasing?
I strive to take the highest quality photos of my artwork to display on the product pages. Most images of the art itself are professional imaged and color corrected to the original artwork by professionals. I photograph my framed art and wall photos with a DSLR camera and professional quality lighting. If for some reason you are unhappy with the painting once you receive it then you may return it to the address provided and I will refund your money granted the art is returned in good condition. Insurance is the responsibility of the customer for return postage.
Can I return my purchase if I'm not happy?
Yes, you may return your purchase if you are unhappy with it. If the item is returned in good condition you will receive a refund of the purchase price. Shipping costs are not refunded and insurance on return postage is your responsibility. Please contact me before returning your item, thank you!
How do I know what I'm getting is a quality product?
My original art is produced with nothing by the highest quality artist grade and archival grade materials. From the paints, to the additives, to the canvas, to the boards, to the frames, to the matting and to any other aspect of the process, I use the best possible products and materials available. I personally guarantee that your original painting will last many many many years to come. If you have specific questions then ask away! I'll be happy to answer.
My limited edition prints are personally printed and proofed for quality by myself, Chuck Black.
Is it safe to order from your website online?
Wildlife and Art is committed to protecting your privacy. Customer information is solely used for the purpose of fulfilling orders and never shared with anyone outside of our company. Your billing information is not actually received by anyone at Wildlife and Art as we use a third party credit card processor in order to protect your identity.
To protect your personal information, we take all necessary precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Have more questions???
PLEASE send me an email at email@example.com! I love hearing from you and I want to provide as much help as I can to you and future customers. Thank you!